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Excel for Business Analysts
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If you use Excel to manage data that's important to your business, then this one-day hands-on workshop is for you.

You can :

 

make spreadsheets easy to use, controllable and easy to read

 

capture information from external sources (databases, workforce management software, the web etc.)

 

use standard Excel tools and functions for easy data analysis , charting and reporting

 

forecast future business requirements based on past and current information

 

develop dynamic charts to analyse and present business performance data.


It only takes one day to learn it all.

The course is run in an informal, small group environment with individual assistance from the course presenter.

Participants take away a course handbook with Excel worksheets and templates for use in their own workplace. And we also run a follow-up email support line after the session.

All examples and techniques are directly targeted at improving your skills in managing business information.

Intra-Day Contact Centre Management Skills
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Based on Ted Sandeman's book The Right St@ff, this course takes participants through the activities of a hectic day in a contact centre.

Our CC-SIM simulator presents a number of real-life challenges for the manager to recognise and overcome during the course of one day's work activities.

Supervisors and managers can pit their skills and experience against the vagaries of daily life in a contact centre. The course provides a number of valuable learning activities for centre professional staff including:

 
 workload estimation and staff assignment
 
 cost management
 
 balancing intra-day labour resources against service needs
 
 insourcing vs outsourcing analysis.

Intra-Day Contact Centre Management Skills can be run as either a half-day or full-day session.

 

These courses are specifically designed for business analysts and decision makers . . .

To help you get the most out of your technology, business systems and staff, we have developed some memorable training courses
- supported with practical reference materials.