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If you need to collect, manage and analyse business data

And don't have the in-house skills or time to do it . . .

Use our software and analytic tools
  to model operations data for profit analysis, cost discovery, and staff / resource optimisation
 
 to take advantage of powerful, easy-to-use management reporting tools

Take our training
 
 to learn how to select the most appropriate management tools and techniques, and develop service analysis* and optimisation skills

Use our consulting services
  to get the best results from your people and systems

Use our IT project management services
 

for voice, email and web contact systems

  for data analysis and management reporting systems

ACM Diagnostics is a QlikView Accredited Consultant


the world's fastest-growing,
easiest-to-use Business Intelligence (BI) tool.
Excel for Business Analysts

If you or your staff use Excel to manage data that's important to your business, then this is for you.

 It only takes one day to learn how to:
   - make spreadsheets easy to use
   - capture information from external sources
   - do easy data analysis, charting & reporting
   - forecast future requirements
   - develop dynamic charts.

   Next course . . .


Publications

Take a look at our publications on contact centre management and performance optimisation . . .
Preview our software tools for:

Assigning staff in a multi-skill contact centre


Hands-on training in intra-day centre management


Optimisation of service levels in multi-skill
(voice + email) contact centres
Download our FREE Call Centre Management Calculator now !
* that's where our name comes from . . . . Analysis of Customer Metrics